Submit a ticket
Send the issue, who is affected, the device or service involved, and whether work is blocked. This gives the support team the context needed to respond quickly.
Submit ticketGet support in the right order.
Start with a ticket so we have the right details. If work is blocked or the issue is urgent, call us. Only launch the remote support tool when a Tech 61 technician gives you a code.
Support steps
Use the path that matches the situation.
Tickets help us route, document, and resolve support requests cleanly. Calls are for urgent interruptions. Remote access starts only after a technician is ready to connect.
Call if support cannot wait
If the issue is stopping work, affecting multiple people, or needs immediate attention, call Tech 61 so we can triage it right away.
Call (717) 292-8868Launch remote support with a code
If a Tech 61 technician has given you a remote support code, launch the support tool and enter the code when prompted.
Launch remote support